Pathology Annual User Survey 2022

Thank You for completing the survey, a report will follow once all responses have been collected.

For further information or questions please forward these to the Pathology Quality Manager, Rebecca Sedman on email address, rebecca.sedman@nhs.net

How would you rate the communication from the Pathology department?

Access to the Pathology Handbook.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Quality of the Content within the handbook.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Ease of contacting the laboratory.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Quality of advice.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Help in dealing with problems.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Response to complaints.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

How would you rate the following?

Manual request form.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

ICE request form.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q10

Reported results layout.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q11

Test repertoire.

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q12

Turnaround times

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q13

Interpretive comments

Good, no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q14

Are you satisfied with the deputising service out of hours?

Yes

	Please provide any additional comments in the box below.

Would you agree or disagree with the following statements in relation to the Blood Transfusion Service?

Q15

I am provided with satisfactory, relevant and up to date information.

Agree

Disagree

Not Applicable

	Please provide additional details below.

Q16

The turnaround times from the Blood Transfusion Service meet my clinical needs.

Agree

Disagree

Not Applicable

	Please provide additional details below.

Q17

I am familiar with the CDDFT major haemorrhage protocol so that I can act promptly in an emergency.

Agree

Disagree

Not Applicable

	Please provide additional details below.

Q18

Turnaround times for major haemorrhage product provision have been satisfactory.

Agree

Disagree

Not Applicable

	Please provide additional details below.

Q19

I am aware of the requirements for completion of Blood Transfusion Request Forms and always compete mandatory areas fully.

Agree

Disagree

Not Applicable

	Please provide additional details below.

Q20

I always positively identify my patients and label samples before moving away from the patient and understand that incorrectly/ insufficiently labelled samples will be rejected.

Agree

Disagree

Not Applicable

	Please provide additional details below.

As a service provider, how well do you feel Pathology CDDFT delivers the following?

Q21

Transport of samples.

Good no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q22

Turnaround times.

Good no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q23

Communication from the laboratories.

Good no improvements necessary

Improvement required, please state

	Please provide additional details below.

Q24

Results delivery (electronic record)

Good no improvements necessary

Improvement required, please state

	Please provide additional details below.

Which aspects of the service are most important considerations when using our service? Please score 1-6 (1 being most important 6 being least important )

Pathology provide services to screening programmes, if applicable to your service how would you rate the following?

Q31

Reported results layout.

Good no improvements

Improvement required, please state

Q32

Test repertoire.

Good no improvements

Improvement required, please state

Q33

Turnaround times.

Good no improvements

Improvement required, please state

Q34

Interpretive comments.

Good no improvements

Improvement required, please state

Q35

Overall service received.

Good no improvements

Improvement required, please state

Q36

How would you rate the overall service received by pathology?

Required Several improvements

Requires Slight Improvements

No Improvements Required

	Please provide additional details below.