Library user/non-user survey

Staff Survey

Did you know that there is a Library in the Academy, Level 4 for all Staff, Students and Volunteers to use?

Yes

Have you ever used the Academy Library Service?

Yes

If ‘No’ we would be grateful if you could let us know why you have never used the Library as this will help us to shape our services in the future. (Please tick all appropriate options)

Didn’t know about the Library

I have never needed to use the Service

I don’t think Libraries are important

Distance from my workplace/home

I use another Service

Other

Q4	If Other, please specify:

Are you a current member of the Library?

Yes

How would you prefer to interact with the Library & its resources? (Please choose all relevant options)

You visiting us

By email

By phone

Via our website

Us visiting you

Q9	How would you rate each of the following Library services/resources?
Q9		Very Good	Fair	Poor	Not used
	Book & article request service	Book & article request service Very Good	Book & article request service Fair	Book & article request service Poor	Book & article request service Not used

	Computers	Computers Very Good	Computers Fair	Computers Poor	Computers Not used

	Copier/printer	Copier/printer Very Good	Copier/printer Fair	Copier/printer Poor	Copier/printer Not used

	Current awareness	Current awareness Very Good	Current awareness Fair	Current awareness Poor	Current awareness Not used

	Customer service	Customer service Very Good	Customer service Fair	Customer service Poor	Customer service Not used

	Electronic journals	Electronic journals Very Good	Electronic journals Fair	Electronic journals Poor	Electronic journals Not used

	Internet access	Internet access Very Good	Internet access Fair	Internet access Poor	Internet access Not used

	Library catalogue	Library catalogue Very Good	Library catalogue Fair	Library catalogue Poor	Library catalogue Not used

	Library skills training	Library skills training Very Good	Library skills training Fair	Library skills training Poor	Library skills training Not used

	Library website	Library website Very Good	Library website Fair	Library website Poor	Library website Not used

	Literature search service	Literature search service Very Good	Literature search service Fair	Literature search service Poor	Literature search service Not used

	Range of books	Range of books Very Good	Range of books Fair	Range of books Poor	Range of books Not used

	Staffed hours*	Staffed hours* Very Good	Staffed hours* Fair	Staffed hours* Poor	Staffed hours* Not used

	Study space	Study space Very Good	Study space Fair	Study space Poor	Study space Not used

Q10	How important is each of the following Library services/resources to you?
Q10		Important	Not important	Wasn't aware of
	Book & article request service	Book & article request service Important	Book & article request service Not important	Book & article request service Wasn't aware of

	Computers	Computers Important	Computers Not important	Computers Wasn't aware of

	Copier/printer	Copier/printer Important	Copier/printer Not important	Copier/printer Wasn't aware of

	Current awareness	Current awareness Important	Current awareness Not important	Current awareness Wasn't aware of

	Customer service	Customer service Important	Customer service Not important	Customer service Wasn't aware of

	Electronic journals	Electronic journals Important	Electronic journals Not important	Electronic journals Wasn't aware of

	Internet access	Internet access Important	Internet access Not important	Internet access Wasn't aware of

	Library catalogue	Library catalogue Important	Library catalogue Not important	Library catalogue Wasn't aware of

	Library skills training	Library skills training Important	Library skills training Not important	Library skills training Wasn't aware of

	Library website	Library website Important	Library website Not important	Library website Wasn't aware of

	Literature search service	Literature search service Important	Literature search service Not important	Literature search service Wasn't aware of

	Range of books	Range of books Important	Range of books Not important	Range of books Wasn't aware of

	Staffed hours*	Staffed hours* Important	Staffed hours* Not important	Staffed hours* Wasn't aware of

	Study space	Study space Important	Study space Not important	Study space Wasn't aware of

Q11	If you have any further thoughts about what you value or how we could improve the service we offer then please add comments below: