Library user/non-user survey
Staff Survey
Q1
Did you know that there is a Library in the Academy, Level 4 for all Staff, Students and Volunteers to use?
Yes
No
Q2
Have you ever used the Academy Library Service?
Yes
No
Q3
If ‘No’ we would be grateful if you could let us know why you have never used the Library as this will help us to shape our services in the future. (Please tick all appropriate options)
Didn’t know about the Library
I have never needed to use the Service
I don’t think Libraries are important
Distance from my workplace/home
I use another Service
Other
Q4
If Other, please specify:
Q5
Are you a current member of the Library?
Yes
No
Q6
On average how often do you visit the Library?
Daily
Weekly
Monthly
Rarely
Never
Q7
When do you visit the Library? (Please choose all relevant options)
Mon- Fri
Weekend
Daytime
Eve/Night
N/A
Q8
How would you prefer to interact with the Library & its resources? (Please choose all relevant options)
You visiting us
By email
By phone
Via our website
Us visiting you
Q9
How would you
rate
each of the following Library services/resources?
Very Good
Fair
Poor
Not used
Book & article request service
Book & article request service Very Good
Book & article request service Fair
Book & article request service Poor
Book & article request service Not used
Computers
Computers Very Good
Computers Fair
Computers Poor
Computers Not used
Copier/printer
Copier/printer Very Good
Copier/printer Fair
Copier/printer Poor
Copier/printer Not used
Current awareness
Current awareness Very Good
Current awareness Fair
Current awareness Poor
Current awareness Not used
Customer service
Customer service Very Good
Customer service Fair
Customer service Poor
Customer service Not used
Electronic journals
Electronic journals Very Good
Electronic journals Fair
Electronic journals Poor
Electronic journals Not used
Internet access
Internet access Very Good
Internet access Fair
Internet access Poor
Internet access Not used
Library catalogue
Library catalogue Very Good
Library catalogue Fair
Library catalogue Poor
Library catalogue Not used
Library skills training
Library skills training Very Good
Library skills training Fair
Library skills training Poor
Library skills training Not used
Library website
Library website Very Good
Library website Fair
Library website Poor
Library website Not used
Literature search service
Literature search service Very Good
Literature search service Fair
Literature search service Poor
Literature search service Not used
Range of books
Range of books Very Good
Range of books Fair
Range of books Poor
Range of books Not used
Staffed hours*
Staffed hours* Very Good
Staffed hours* Fair
Staffed hours* Poor
Staffed hours* Not used
Study space
Study space Very Good
Study space Fair
Study space Poor
Study space Not used
Q10
How
important
is each of the following Library services/resources to you?
Important
Not important
Wasn't aware of
Book & article request service
Book & article request service Important
Book & article request service Not important
Book & article request service Wasn't aware of
Computers
Computers Important
Computers Not important
Computers Wasn't aware of
Copier/printer
Copier/printer Important
Copier/printer Not important
Copier/printer Wasn't aware of
Current awareness
Current awareness Important
Current awareness Not important
Current awareness Wasn't aware of
Customer service
Customer service Important
Customer service Not important
Customer service Wasn't aware of
Electronic journals
Electronic journals Important
Electronic journals Not important
Electronic journals Wasn't aware of
Internet access
Internet access Important
Internet access Not important
Internet access Wasn't aware of
Library catalogue
Library catalogue Important
Library catalogue Not important
Library catalogue Wasn't aware of
Library skills training
Library skills training Important
Library skills training Not important
Library skills training Wasn't aware of
Library website
Library website Important
Library website Not important
Library website Wasn't aware of
Literature search service
Literature search service Important
Literature search service Not important
Literature search service Wasn't aware of
Range of books
Range of books Important
Range of books Not important
Range of books Wasn't aware of
Staffed hours*
Staffed hours* Important
Staffed hours* Not important
Staffed hours* Wasn't aware of
Study space
Study space Important
Study space Not important
Study space Wasn't aware of
Q11
If you have any further thoughts about what you value or how we could improve the service we offer then please add comments below: